Our Approach
At see-AV we believe in delivering a high standard of customer service. By gaining a true understanding of customer requirements through listening is key to how we progress and only by doing this can we apply our knowledge and experience to a resulting in a design which meets or exceeds their expectations. Throughout the consultation process, we offer advice and guidance to ensure that customers get best experience from their system once it is installed, whether it is a Home Cinema System, Home Audio System or a Home Automation System.
We can provide a complete Home Automation package, or concentrate on a particular area of interest. Our specialist audio visual designers can suggest automation ideas specifically tailored to your home, or they can work closely with you to help bring your own home automation dreams to reality.
The process of generally how we operate can be found below:
Initial Contact & Consultation
- In the first instance, we will arrange a home or site visit to talk through your plans and discuss overall needs in your project.
- During the discussions, once we have an overall picture of what you would like to achieve, then we will prioritise and inform you of technologies which you may or may not be familiar with but that might be of interest.
- At this point, we may suggest a number of potential systems/solution from our experience that may suit your requirements.
- Agree a timescale in terms of getting back to you with further details on when our proposal will be complete.
Quotation and Design
- A second meeting to present our designed system based around discussions from our initial meeting, presenting details to you on a system or systems based on your ‘essentials, ‘would like to haves’ and budget.
- Our proposals include a room by room breakdown with itemised costs for all equipment and installation/design services with a separate document displaying text and images describing the system components in detail.
- At this point, we’ll talk though the system and answer any questions which may be generated by the presentation.
- You may want to absorb a lot of the information presented, so we’ll arrange to talk at a later date which will also give you the opportunity to make changes and ask questions.
On Site and Installation
- A site visit would be required, particularly if the house is not a new build, so that we can understand any logistical problems which may occur or may affect the designed system and or costings.
- Once the finalised specification has been agreed, we will attend meeting(s) with the Project Manager to understand the schedule of works and also to identify which contractors will be coordinating with.
- First Fix Installation of all cabling, (cable dependant on system specified)
- Second Fix Installation of equipment (2nd fix)
- Programming system to clients’ requirements and a full explanation on how to operate the system.